---
title: FAQ&Troubleshooting | ヘルプセンター
description: How to troubleshoot problems while using the service
---

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1. [ヘルプセンター](https://help.bonx.co/en/help)
2. [FAQ&Troubleshooting](https://help.bonx.co/en/help/faqtroubleshooting)

# FAQ&Troubleshooting

 How to troubleshoot problems while using the service

## About Charging and battery

- [Grip cannot be charged or powered on](https://help.bonx.co/en/help/tr/grip-cannot-be-charged-or-powered-on/en)
- [BOOST cannot be charged or powered on](https://help.bonx.co/en/help/tr/boost-cannot-be-charged-or-powered-on/en)
- [BONX mini cannot be charged or powered on](https://help.bonx.co/en/help/tr/bonx-mini-cannot-be-charged-or-powered-on/en)

## About connecting earphone and mobile

- [Unable to connect BONX earphones to smartphone](https://help.bonx.co/en/help/tr/unable-to-connect-bonx-earphones-to-smartphone/en)
- [Cannot connect even after using forced pairing mode](https://help.bonx.co/en/help/tr/after-using-forced-pairing-mode/en)

## About BONX app

- [Unable to log in to the management screen](https://help.bonx.co/en/help/tr/unable-to-log-in-console/en)
- [Did not receive an invitation email](https://help.bonx.co/en/help/tr/not-receive-an-invitation-email/en)
- [If you forgot your login password](https://help.bonx.co/en/help/tr/if-forgot-your-login-password/en)
- [If an error alert appears](https://help.bonx.co/en/help/tr/error-alert-appears/en)
- [If the symptoms of the problem not clear](https://help.bonx.co/en/help/tr/problem-do-not-clear/en)
- [If there is a problem with the app](https://help.bonx.co/en/help/tr/problem-with-the-app/en)
- [If behavior on Android is unstable](https://help.bonx.co/en/help/tr/behavior-on-android-is-unstable/en)
- [Even if I click on the URL of the room invitation that was sent to me, I cannot have a conversation.](https://help.bonx.co/en/help/tr/url-of-the-room-invitation/en)

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## About app talk function

- [Volume is low/cannot hear](https://help.bonx.co/en/help/tr/volume-is-low-cannot-hear/en)
- [Microphone response is slow, making it difficult to hear your voice](https://help.bonx.co/en/help/tr/microphone-response-and-difficult-to-hear-voice/en)

## About earphone

- [If your ears hurt while using earphones](https://help.bonx.co/en/help/tr/if-your-ears-hurt-while-using-earphones/en)
- [How to reset BONX mini](https://help.bonx.co/en/help/tr/how-to-reset-bonx-mini/en)
- [How to reset BONX Grip](https://help.bonx.co/en/help/tr/how-to-reset-bonx-grip/en)
- [How to reset BONX BOOST](https://help.bonx.co/en/help/tr/how-to-reset-bonx-boost/en)
- [What to do if you drop your earphones in water](https://help.bonx.co/en/help/tr/if-you-drop-your-earphones-in-water/en)
- [BOOST turns on and connects via Bluetooth even though it is in the charging case](https://help.bonx.co/en/help/tr/boost-turns-on-and-connects/en)

See less ▼

- [About BONX app](https://help.bonx.co/en/help/about-bonx-app#main-content)
  
  
  
  
  
    - [Before start using out service](https://help.bonx.co/en/help/about-bonx-app#before-start-using-out-service)
    - [How to start BONX app](https://help.bonx.co/en/help/about-bonx-app#how-to-start-bonx-app)
    - [Other settings](https://help.bonx.co/en/help/about-bonx-app#other-settings)
    - [About group talk](https://help.bonx.co/en/help/about-bonx-app#about-group-talk)
    - [\[FAQ\] About environment to use](https://help.bonx.co/en/help/about-bonx-app#faq-about-environment-to-use)
    - [\[FAQ\] About using app and our services](https://help.bonx.co/en/help/about-bonx-app#faq-about-using-app-and-our-services)
    - [\[FAQ\]About app operations](https://help.bonx.co/en/help/about-bonx-app#faqabout-app-operations)
- [FAQ&Troubleshooting](https://help.bonx.co/en/help/faqtroubleshooting#main-content)
  
  
  
  
  
    - [About Charging and battery](https://help.bonx.co/en/help/faqtroubleshooting#about-charging-and-battery)
    - [About connecting earphone and mobile](https://help.bonx.co/en/help/faqtroubleshooting#about-connecting-earphone-and-mobile)
    - [About BONX app](https://help.bonx.co/en/help/faqtroubleshooting#about-bonx-app)
    - [About app talk function](https://help.bonx.co/en/help/faqtroubleshooting#about-app-talk-function)
    - [About earphone](https://help.bonx.co/en/help/faqtroubleshooting#about-earphone)

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