FAQ&Troubleshooting

How to troubleshoot problems while using the service

About Charging and battery

• Grip cannot be charged or powered on
• BOOST cannot be charged or powered on
• BONX mini cannot be charged or powered on

About connecting earphone and mobile

• Unable to connect BONX earphones to smartphone
• Cannot connect even after using forced pairing mode

About BONX app

• Unable to log in to the management screen
• Did not receive an invitation email
• If you forgot your login password
• If an error alert appears
• If the symptoms of the problem not clear
• If there is a problem with the app
• If behavior on Android is unstable
• Even if I click on the URL of the room invitation that was sent to me, I cannot have a conversation.

About app talk function

• Volume is low/cannot hear
• Microphone response is slow, making it difficult to hear your voice

About earphone

• If your ears hurt while using earphones
• How to reset BONX mini
• How to reset BONX Grip
• How to reset BONX BOOST
• What to do if you drop your earphones in water
• BOOST turns on and connects via Bluetooth even though it is in the charging case