Q1. Is a smartphone required for using BONX Earpiece? Can BONX Earpiece be used on its own?
A1. Unlike a walkie talkie, BONX Earpiece is a Bluetooth Headset that is combined with BONX application to provide an internet based group call conversation. Therefore, a smartphone as well as an Installed BONX app are required at all times. Both IOS and Android phones are supported.
Q2. To enjoy a group call with BONX Earpiece, how many smartphones do I need?
A2. You should have 1 smartphone and 1 BONX Earpiece device per person. In addition, simultaneous connection of more than one BONX Earpiece device is not possible for 1 smarphone. Each smartphone could
connect only to one BONX Earpiece.
Q3. Is there any limit on the coverage? How far away can I be from people in my group?
A3. There is no limit on the coverage distance. Since the system transmits data from your smartphones, you can talk to people on the other side of the world as long as the smartphones have internet.
Q4. Do the obstacles or land barriers between the position of the group call members effect the quality of BONX Earpiece connection?
A4. No, obstacles or land barriers would not affect the quality of the connection because BONX Earpiece uses data reception to provide a group call connectivity.
Q5. What should be the maximum distance between a paired smartphone and BONX Earpiece?
A5.The smartphone that has been paired with BONX Earpiece can be 10 meters away from the device. However, Bluetooth signal may get weaker with a greater distance.
Q6. Can I use BONX Earpiece in an area without a network signal?
A6. BONX app uses internet to transmit data, so it can only be used in an area where you can receive a network signal or an internet connection. Although BONX Earpiece is adapted to the environment where network is weak or unstable, you have to have a certain signal strengh to keep using.
Q7. Can BONX Earpiece be used overseas?
A7. You can use BONX Earpiece overseas if your smartphone receives a network signal (3G or 4G/LTE or wifi internet). Data roaming may be necessary. Please be aware of the cost though.
Q8. Is the Installation of BONX App neccessary? Can I use it as a regular headset?
A8. Yes, It can be utilized as a standard Bluetooth headset for listening to music and receiving calls. However, using BONX Earpiece as a normal headset is outside the scope of our support. Especially in Android phones, where phone characteristics and functions differ a lot, there are models where using BONX Earpiece as a standard Bluetooth Headset is not possible. In addition, it is designed to functions as Group call, Speech Detection, Noise Cancellation that are optimally used in combination with BONX app.
Q9. Each BONX Earpiece has a serial number, but can I use one BONX Earpiece with more than one smartphones?
A9. Yes. If BONX Earpiece is automatically paired with the last connected smartphone, you can delete BONX profile on your smartphone and establish a new connection to another phone by continuously pressing the power button of BONX Earpiece for 6 seconds.
Q10. What is the sound quality like?
A10. The device uses a Bluetooth profile called HSP, which has a certain amount of sound quality deterioration. Therefore, the sound quality will be lower than that of a regular call or other talk apps used with the smartphones.
Q11. What does it mean "Continuous talk time 7 hours"?
A11. This is the total length of time BONX Earpiece battery could be utilized while enjoying a group talk created with BONX app. A battery on BONX Earpiece will be running down as long as you are in the group. If no one is talking, however, the battery will drain slower. On the other hand, the battery life on your smartphone depends on many factors such as the number of apps you are running or the number of years you have been using the phone. Therefore, we cannot give an exact figure for how long the smartphone battery will last. if the smarphone battery consumption is intense, we recommend to have a portable charger as a back up.
Q12. Should I be worried about BONX Earpiece falling or coming off from my ears while doing sports?
A12. BONX Earpiece is firmly fixed by an earloop and an earbud. Thanks to the earloop, even in the case of violent shake it will stay put..
Q13. Is BONX Earpiece comfortable for extended use in the ear?
A13. To accomodate different shapes of ears, we have included three different sizes of the interchangable earloops and earbuds in the package. So please choose the one that fits firmly and comfortably to your ears. If you feel continuous discomfort while using the headset, please contact our customer support center.
Q14. Can I use BONX Earpiece while wearing glasses or sunglasses or with a helmet with ear pads?
A14. Because BONX Earpiece is designed for Outdoor Sports, the earloop that comes with your BONX is extremely thin, so you can use the earphone while wearing glasses or sunglasses without problems in most cases. If you have concerns, we recommend you to test it at stores. For helmets, it depends on the size and manufacturer of the helmets. It may press BONX Earpiece against your ear or head and create discomfort. You will also be unable to press buttons. We recommend you to test wearing BONX and those accessories at the store before purchases.
Q15. Can I use BONX earphone on my left ear instead of my right one?
A15. Accompanied accessories ( earloops and earbuds) are designed for a right ear. Accessories for a left ear is available for purchase at our stores. To use the earphone on your left ear, remove the earcap and earloop and exchange them with the ones for your left ear.