If “1. Issues with the BONX Earpiece”, or “2. Issues with the BONX application”, do not help resolve your problem, please contact our customer support.
We will answer your inquiry once we have assessed the problem.
If the BONX earphone is damaged, it can be replaced or repaired free of charge if the following conditions are met:
- The product is under warranty within 1 year of purchase
- The following three items are sent:
- Faulty BONX earphone
- The receipt or invoice where the BONX earphone was purchased
- Warranty included with the BONX earphone
- The purchase was within Japan or the United States
- Conditions on the warranty are met
Some Android devices will not properly run BONX app. For details please read
“12. About Operations Check for Android Devices”